Terms and Conditions

Introduction

Bravo Maids ("we," "us," or "our") operates bravomaids.com. These Terms and Conditions govern your use of our website and services. By accessing our website or booking a service, you agree to be bound by these terms. Please read them carefully before proceeding.

Services

We provide residential cleaning services in San Diego, CA, including recurring cleaning, deep cleaning, move-out cleaning, and estate cleaning. All services are performed by our cleaners who are thoroughly vetted and trained in our clinical cleaning protocols.

Service availability is subject to scheduling and geographic coverage within San Diego County. We reserve the right to decline or discontinue service at our discretion.

Booking and Scheduling

By booking a service, you agree to provide accurate and complete information about your property, including square footage, number of rooms, and any special conditions or access requirements.

• We confirm all bookings via email and/or SMS.
• No contracts — flexible scheduling with 48 hours' notice, no cancellation or rebooking fee.
• Cancellations or reschedules made with less than 48 hours' notice are subject to a fee of 25% of the service total; with less than 24 hours' notice, 50% of the service total. This protects the reserved time and wages of your dedicated cleaner.
• We will make every effort to arrive within the scheduled window; however, exact arrival times may vary.

Payment Terms

Payment is collected after service completion. We accept all major credit cards. Your card information is saved securely via Stripe, a PCI-compliant payment processor.

• A temporary hold may be placed on your card prior to the scheduled service date.
• Final charges reflect the agreed service scope. Additional charges may apply for scope changes requested on the day of service.
• Tips are optional and go directly to the cleaners who performed your service.

Service Guarantee

We stand behind our work. If you are not satisfied with any area of your clean, contact us within 24 hours of service completion and we will return to perform a complimentary re-clean of the areas in question. This guarantee applies to the original scope of service and does not cover pre-existing conditions or areas outside the agreed scope.

Liability and Insurance

Bravo Maids carries $2 million in general liability insurance. In the event of damage caused by our cleaners, please notify us within 24 hours of service completion.

We are not responsible for:

• Pre-existing damage, wear, or deterioration discovered during service
• Items of extraordinary value (artwork, antiques, collectibles, jewelry) not disclosed prior to service
• Damage resulting from faulty fixtures, unstable surfaces, or malfunctioning appliances
• Items broken due to inherent fragility not disclosed in advance

Property Access

You are responsible for providing our cleaners with safe and reasonable access to your property at the scheduled service time. This includes ensuring that:

• Entry instructions and access codes are provided in advance.
• Pets are secured in a separate area during the service.
• The property is reasonably accessible and free from conditions that would pose a safety risk.

We reserve the right to decline or discontinue service if conditions at the property are deemed unsafe for our team.

Intellectual Property

All content on this website, including text, images, graphics, logos, and service descriptions, is the property of Bravo Maids and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use any content from this site without our express written permission.

Changes to Terms

We may update these Terms and Conditions from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated terms.